Support > Remote Buddy Forum > Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion // IOSPIRIT [EN]

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User

06.10.2012 13:59:17

Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

I am a long time user who has never have any issue with this great product. Recently, I have upgrade from snow leopard to mountain lion. The upgrade went smoothly and my remote buddy works just fine. However, yesterday, I update both candelair from 1.8 to 1.10 and from older version of RB to the latest 1.22. I did these update at the same time, therefore, I couldn't know what caused the issue. Now, my Mac Mini late 2009 model does not respond to my apple remote (both aluminium and plastic model). Does anyone has similar issue? if so, how did you solved it?

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

06.10.2012 14:12:01

Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

Did you reboot after updating the Candelair driver?

Best regards,
Felix Schwarz

User

06.10.2012 14:25:08

Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

Thanks for your prompt reply. I did restart my Mac Mini several times after. Although, I forgot to mention, I also updated this morning to the latest 10.8.2 supplemental update. Maybe that might caused the issue? In addition, the RDC reports two issues both are "UserEventAgent (PID 134) is using the Apple® Remote".

Last edited: 06.10.2012 14:29:20

User

06.10.2012 16:14:01

Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

Please download, install and run Remote Control Diagnostics:

http://www.iospirit.com/labs/remotecontroldiagnostics/

Please copy and paste the results.

Thanks in advance.

User

07.10.2012 00:14:08

Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

Information
Diagnostics are performed by Remote Control Diagnostics V1.2.1 on a Macmini3,1 running OS X 1082.

Searching for Hardware
Apple® IR Receiver found on USB bus.

Checking Drivers
Known ISAIRDriver driver is loaded
Candelair/Remote Buddy driver version 1.21 found
Driver supports exclusive access

Checking Preferences
IR Receiver is not limited to a particular remote's ID
IR Receiver is enabled

Checking running applications
UserEventAgent (PID 129) is using the Apple® Remote
If UserEventAgent is accessing your Apple® IR Receiver exclusively, no other application or OS X will receive Apple® Remote button press events for as long as the exclusive access is taking place. This can give you the impression that your Apple® Remote doesn't work. In that case, try quitting UserEventAgent (located at /usr/libexec/UserEventAgent) and check whether it makes a difference.
UserEventAgent (PID 129) is using the Apple® Remote
If UserEventAgent is accessing your Apple® IR Receiver exclusively, no other application or OS X will receive Apple® Remote button press events for as long as the exclusive access is taking place. This can give you the impression that your Apple® Remote doesn't work. In that case, try quitting UserEventAgent (located at /usr/libexec/UserEventAgent) and check whether it makes a difference.
OS X Apple® Remote support process found

Testing exclusive access
IR Receiver: applications can get exclusive access

User

10.10.2012 04:07:04

Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

I have tried the following
1. revert the mac back to snow leopard which I knew it was working with candelair 1.7 and older remote buddy. However, it did not work. It seems it is firmware related? Does remote buddy / mountain lion perform one-way firmware update?
2. I am able to wake up my mac mini using remote running snow leopard (but not Mt. Lion)
3. I have uninstall and install remote buddy with default Candelair driver (1.22)
4. I ran the RCD and everything is green! But it is still not working! The following is the RCD log

Information
Diagnostics are performed by Remote Control Diagnostics V1.2.1 on a Macmini3,1 running OS X 1082.

Searching for Hardware
Apple® IR Receiver found on USB bus.

Checking Drivers
Known ISAIRDriver driver is loaded
Candelair/Remote Buddy driver version 1.21 found
Driver supports exclusive access

Checking Preferences
IR Receiver is not limited to a particular remote's ID
IR Receiver is enabled
Checking running applications
OS X Apple® Remote support process found

Testing exclusive access
IR Receiver: applications can get exclusive access

User

11.10.2012 13:26:01

Re: Apple Remote stop working after updating to Remote Buddy 1.22 and Candelair 1.10 on Mt Lion

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This posting is older than 6 months and can contain outdated information.

Thanks for posting your results.

1) No firmware updates have ever been issued by Apple for the Apple IR Receiver that it puts into Macs.
OS X Mountain Lion, Remote Buddy and Candelair do not perform any firmware updates.

2) Apple changed both the sleep behaviour (in general) and wakeup reaction (to many peripherals, including mice and the Apple Remote) in OS X Lion already. For details, please see:
http://www.iospirit.com/blog/article/157/Waking-the-sleeping-Lion-Remote-Buddy-1-18-1/
http://www.iospirit.com/labs/candelair/releasenotes/ (Version 1.7)

3) Please see System Preferences > Security > More options (bottom-right corner) and check that OS X hasn't disabled your IR Receiver (which is the default OS X setting).

Based on your reports, the only explanation for your Mac not reacting to presses on your Apple Remote is that your Apple Remote needs a new battery. When the battery level is low, the Apple Remote will first send a "low battery" signal with every button press, and only then the actual button press. I can imagine that, with a very low battery level, it may only have enough power to send the "low battery" signal. Since it's a valid Apple Remote IR code, it'll wake up a Mac, but - since it's not a button press - won't trigger any reaction.

Best regards,
Felix Schwarz

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