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User

07.12.2012 20:05:01

iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

RB's menu function works fine however, when I go into a playlist, artist, song, album, etc., and press play or silver enter button, it does not play.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

09.12.2012 13:15:02

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for asking.

RB's menu function works fine however, when I go into a playlist, artist, song, album, etc., and press play or silver enter button, it does not play.

Do you mean that selecting an item in the iTunes application itself, then using the play button on your remote does not work?

And that, if you start playback from Remote Buddy's own menu, it works fine?

Best regards,
Felix Schwarz

User

09.12.2012 17:25:27

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the quick reply!

Actually, the opposite. RB menu will not start playback.

User

10.12.2012 09:38:02

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the clarification.

Have you installed the iTunes 11 Compatibility Update via Remote Buddy's built-in Online Updater?

Best regards,
Felix Schwarz

User

10.12.2012 14:37:47

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

I believe I accidentally skipped it. I followed the steps on the related topic to reset it. Didn't work. When I put it in terminal, it say:

2012-12-10 07:39:18.312 defaults[3791:707]
Domain (com.iospirit.RemoteBuddy) not found.
Defaults have not been changed.

Last edited: 10.12.2012 14:40:32

User

14.12.2012 10:50:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the info.

An updated version of Remote Buddy that incorporates the iTunes 11 compatibility update (which works around bugs in iTunes 11 as far as technically possible/feasible) is also available for download since the update has been made available through the Online Updater.

You can make sure that you're using the latest version of Remote Buddy and the iTunes 11 Compatibility Update by visiting this page (download should start automatically) and following the instructions for replacing an existing copy:

http://www.iospirit.com/products/remotebuddy/download/

Best regards,
Felix Schwarz

User

14.12.2012 20:10:57

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

I followed the link and instructions. RB still won't start music.

User

14.12.2012 21:49:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Are you running iTunes 11 or iTunes 11.0.1? The latter introduced new bugs that I'm currently looking into.

Apart from the iTunes version, please provide me with a bit more detail about how I could reproduce the bug. If you could outline the "path" through the menu, like f.ex. "iTunes Behaviour > Music Library > Albums > Sunday 8 PM > The Garden" and also send me a screenshot of iTunes at the time that playback fails (=> to info@iospirit.com), that would probably already help me a lot.

Also, are you using iTunes Match?
Can you search for, select and play back the same track(s) directly in iTunes?

Best regards,
Felix Schwarz

User

17.12.2012 20:43:37

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

11.0.1

iTunes Behaviour > Music Library >At this point it doesn't what I select.. it won't play

I am on Match

User

18.12.2012 00:42:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the info!

An updated Behaviour that improves compatibility with iTunes 11.0.1 is now available via Remote Buddy's Online Updater. I've also tested it with iTunes Match.

Does this new update solve your issues?

Best regards,
Felix Schwarz

User

18.12.2012 02:10:07

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Updated RB. Still won't play. :(

User

18.12.2012 14:22:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the info.

Did you restart RB after installing the update as suggested by the installer? (the changes won't take effect otherwise)

What's the output, when you enter this line in Terminal.app and hit return:

ls -Ral ~/Library/Application\ Support/Remote\ Buddy/Behaviours/

Do the track(s) you selected turn up in a playlist called "Remote Buddy" in iTunes? If yes, what happens if you try to play back its contents directly in iTunes?

Maybe iTunes is loading the track(s) you selected via iTunes Match. In my testing, and very much to my surprise, loading the music and playing it back could take iTunes anything from almost no time to half a minute. Please check whether iTunes is indicating it downloads your music selection when you select some.

Also, please also provide me with this info I asked for in my previous post:

- Please outline one definitive "path" through the menu that does not work for you, like f.ex. "iTunes Behaviour > Music Library > Albums > Sunday 8 PM > The Garden"
- Please also send me a screenshot of iTunes at the time that playback fails (=> to info@iospirit.com)
- Can you search for, select and play back the same track(s) directly in iTunes?

All that should bring me closer to being able to reproduce your issue. Right now I can't :-(

Best regards,
Felix Schwarz

User

18.12.2012 19:54:23

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Okay.. I just tested this. The RB iTunes behavior will not play playlists so example: iTunes Behaviour > Music Library > Playlist > A Step In Time-Trax > At The Cross will not play but everything else like iTunes Behaviour > Music Library > Albums > A cappella > Abide in Him will play. I've tested it through artists, tracks, etc and it plays. Only playlists will not play. Music is not loading from Match. It's direct from Hard Drive. When I play music through anything other than a playlist, RB creates a Remote Buddy playlist. However, I can not play that playlist through RB but I can directly through iTunes. All music plays directly through iTunes.

Last login: Sun Dec 16 09:19:58 on console
Bens-MacBook-Pro:~ b$ ls -Ral ~/Library/Application\ Support/Remote\ Buddy/Behaviours/
total 0
drwxr-xr-x 4 b staff 136 Dec 17 18:52 .
drwxr-xr-x 3 b staff 102 Jul 26 21:20 ..
drwxr-xr-x 3 b staff 102 Dec 17 16:26 Tunes.rbbehaviour
drwxr-xr-x 3 b staff 102 Nov 19 2010 iPhoto.rbscriptedbehaviour

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour:
total 0
drwxr-xr-x 3 b staff 102 Dec 17 16:26 .
drwxr-xr-x 4 b staff 136 Dec 17 18:52 ..
drwxr-xr-x 5 b staff 170 Dec 17 16:26 Contents

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour/Contents:
total 8
drwxr-xr-x 5 b staff 170 Dec 17 16:26 .
drwxr-xr-x 3 b staff 102 Dec 17 16:26 ..
-rw-r--r-- 1 b staff 1124 Dec 17 16:26 Info.plist
drwxr-xr-x 3 b staff 102 Dec 17 16:26 MacOS
drwxr-xr-x 7 b staff 238 Dec 17 16:26 Resources

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour/Contents/MacOS:
total 1072
drwxr-xr-x 3 b staff 102 Dec 17 16:26 .
drwxr-xr-x 5 b staff 170 Dec 17 16:26 ..
-rwxr-xr-x 1 b staff 548720 Dec 17 16:26 Tunes

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour/Contents/Resources:
total 48
drwxr-xr-x 7 b staff 238 Dec 17 16:26 .
drwxr-xr-x 5 b staff 170 Dec 17 16:26 ..
drwxr-xr-x 5 b staff 170 May 9 2011 Dutch.lproj
drwxr-xr-x 5 b staff 170 Dec 17 16:26 English.lproj
drwxr-xr-x 4 b staff 136 Dec 17 16:26 German.lproj
-rw-r--r-- 1 b staff 4222 Dec 17 16:26 TunesCoverCache.mom
-rw-r--r-- 1 b staff 12364 Dec 17 16:26 TunesSettings.nib

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour/Contents/Resources/Dutch.lproj:
total 24
drwxr-xr-x 5 b staff 170 May 9 2011 .
drwxr-xr-x 7 b staff 238 Dec 17 16:26 ..
-rw-r--r-- 1 b staff 202 Dec 17 16:26 InfoPlist.strings
-rw-r--r-- 1 b staff 3673 Dec 17 16:26 Localizable.strings
-rw-r--r-- 1 b staff 804 Dec 17 16:26 TunesSettings.strings

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour/Contents/Resources/English.lproj:
total 32
drwxr-xr-x 5 b staff 170 Dec 17 16:26 .
drwxr-xr-x 7 b staff 238 Dec 17 16:26 ..
-rw-r--r-- 1 b staff 204 Dec 17 16:26 InfoPlist.strings
-rw-r--r-- 1 b staff 7114 Dec 17 16:26 Localizable.strings
-rw-r--r-- 1 b staff 1562 Dec 17 16:26 TunesSettings.strings

/Users/b/Library/Application Support/Remote Buddy/Behaviours//Tunes.rbbehaviour/Contents/Resources/German.lproj:
total 24
drwxr-xr-x 4 b staff 136 Dec 17 16:26 .
drwxr-xr-x 7 b staff 238 Dec 17 16:26 ..
-rw-r--r-- 1 b staff 7630 Dec 17 16:26 Localizable.strings
-rw-r--r-- 1 b staff 1950 Dec 17 16:26 TunesSettings.strings

/Users/b/Library/Application Support/Remote Buddy/Behaviours//iPhoto.rbscriptedbehaviour:
total 0
drwxr-xr-x 3 b staff 102 Nov 19 2010 .
drwxr-xr-x 4 b staff 136 Dec 17 18:52 ..
drwxr-xr-x 5 b staff 170 Nov 19 2010 Contents

/Users/b/Library/Application Support/Remote Buddy/Behaviours//iPhoto.rbscriptedbehaviour/Contents:
total 8
drwxr-xr-x 5 b staff 170 Nov 19 2010 .
drwxr-xr-x 3 b staff 102 Nov 19 2010 ..
-rw-r--r-- 1 b staff 761 Nov 19 2010 Info.plist
drwxr-xr-x 3 b staff 102 Nov 19 2010 RemoteBuddy
drwxr-xr-x 3 b staff 102 Nov 19 2010 Resources

/Users/b/Library/Application Support/Remote Buddy/Behaviours//iPhoto.rbscriptedbehaviour/Contents/RemoteBuddy:
total 40
drwxr-xr-x 3 b staff 102 Nov 19 2010 .
drwxr-xr-x 5 b staff 170 Nov 19 2010 ..
-rw-r--r-- 1 b staff 19953 Nov 19 2010 ScriptedBehaviour.rbbin

/Users/b/Library/Application Support/Remote Buddy/Behaviours//iPhoto.rbscriptedbehaviour/Contents/Resources:
total 0
drwxr-xr-x 3 b staff 102 Nov 19 2010 .
drwxr-xr-x 5 b staff 170 Nov 19 2010 ..
drwxr-xr-x 3 b staff 102 Nov 19 2010 English.lproj

/Users/b/Library/Application Support/Remote Buddy/Behaviours//iPhoto.rbscriptedbehaviour/Contents/Resources/English.lproj:
total 8
drwxr-xr-x 3 b staff 102 Nov 19 2010 .
drwxr-xr-x 3 b staff 102 Nov 19 2010 ..
-rw-r--r--@ 1 b staff 1240 Nov 19 2010 Localizable.strings
Bens-MacBook-Pro:~ b$

Last edited: 18.12.2012 19:55:40

Last edited: 18.12.2012 20:01:13

Last edited: 18.12.2012 20:03:45

User

21.12.2012 23:09:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the info!

One of the bugs in iTunes 11 is that the selection and playback of tracks (via AppleScript) only works while the iTunes sidebar is hidden.

Therefore, please try hiding the iTunes sidebar and test again. Does it work when the sidebar is hidden?

Best regards,
Felix Schwarz

P.S.: Actually, the workaround I've put in place in the iTunes Behaviour Update should detect a visible sidebar, hide it for you, switch to the playlist and show the sidebar again. If it does not in your case, I'll need to figure out why.

User

21.12.2012 23:13:09

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Hiding the sidebar did not help. :-(

User

07.01.2013 13:08:25

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

I've got same problem with iTunes 11.0.1 on Mac OS 10.8.2. All updates of RB are installed, hiding and unhiding sidebar didn't help.

Last edited: 07.01.2013 13:17:09

User

09.01.2013 18:45:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

After searching and not finding any more points of failure, I think I've found it now. It hid in plain sight:

Some iTunes 11 bugs (especially in the area of playlists) can only be worked around by using UI scripting. UI scripting, however, only works if you have enabled this option:

System Preferences > Accessibility > Enable access for assistive devices

Have you enabled this option? If not, please enable it and access to playlists should work as expected.

Please let me know.

Best regards,
Felix Schwarz

User

09.01.2013 22:51:01

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

An updated iTunes Behaviour is now available via the Online Updater that'll inform you if you don't have support for assistive devices turned on.

Best regards,
Felix Schwarz

User

10.01.2013 05:54:36

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Now it works, but playback starts only after quitting RB menu with 2 seconds timeout. With earlier versions of iTunes it worked much better.

User

10.01.2013 06:22:25

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

It works! Thank you so much! I'll be testing it more thoroughly over the next few days.

User

10.01.2013 09:34:02

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the feedback.

I'll need a bit more info, though, to put this into context:

You select a track from a playlist in iTunes - and you then have to close the menu and then wait 2 seconds before anything happens?

Or does it simply take longer from the moment you click to the moment playback starts?

What Mac are you using, do you have the iTunes sidebar hidden or shown by default - and how many tracks are in the playlist you tried with?

Thanks in advance.

Best regards,
Felix Schwarz

User

10.01.2013 10:12:25

Re: iTunes 11 Play

This posting is older than 6 months and can contain outdated information.

Thanks for the feedback.

I'll need a bit more info, though, to put this into context:

You select a track from a playlist in iTunes - and you then have to close the menu and then wait 2 seconds before anything happens?

Or does it simply take longer from the moment you click to the moment playback starts?

What Mac are you using, do you have the iTunes sidebar hidden or shown by default - and how many tracks are in the playlist you tried with?

Thanks in advance.

Best regards,
Felix Schwarz

I select a track after that i must quit menu and then playback starts with 2-seconds timeout. Without quitting the menu playback will not start.

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