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User

19.04.2013 19:47:20

remote diagnostics doesn't find MCE receiver

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This posting is older than 6 months and can contain outdated information.

Ran Remote Control Diagnostics got:

No known Apple® IR Receiver found
RCD couldn't find any Apple® IR receiver known to it - and according to RCD's compatibility database, your computer model (MacBook6,1) shipped without a built-in IR receiver. Do you want to add or retrofit a remote control to your computer? Then check out Remote Buddy. It supports a broad range of remote control and receiver hardware.

System Profiler Result:

Windows Media Center IR Transceiver:
Product ID: 0x2093
Vendor ID: 0x0471 (Philips Consumer Lifestyle BV)
Version: 1.01
Serial Number: @KJK
Speed: Up to 12 Mb/sec
Manufacturer:
Location ID: 0x04100000 / 2
Current Available (mA): 500
Current Required (mA): 100

Bottom of MCE device indicates it is a supported device:

OVU412000/00
3139 228 67981
HK 03 50833 G 005996

Can someone explain why Remote Buddy and the diagnostic tool can't see the MCE device? Does the system profile data match with the label on the device?

These entries from the FAQ may be relevant to this topic:

General

Can I run Remote Buddy under Windows®? Is there a Windows® version? (FAQ015E0214)
No. Remote Buddy is exclusively and only available for Mac OS® X.

Hardware

Can I use any infrared remote - i.e. the one of my stereo? (FAQ015E0148)
Not for now. Sorry. You can find a list of supported remote controls on the respective sub page on the Remote Buddy site.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - eHome 2005

My MCE/eHome receiver is not recognized - is it supported? (FAQ015E0192)
Remote Buddy currently only supports the models as listed under "Supported Hardware".
If you own a receiver that is being advertised for with a Windows®-Logo on the packaging or that comes bundled with a remote that has a Windows®-Logo printed on it:
Please file a support inquiry with the exact name of your receiver, as well as with the USB vendor and product ID as displayed in "System Profiler" for this device. We can then check whether we may be able to add support for your receiver in a future version.

User

26.04.2013 00:23:01

Re: remote diagnostics doesn't find MCE receiver

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

RCD covers only built-in Apple IR receivers and the Apple IR subsystem in OS X. It does not support or know of any other hardware.

To use an eHome/MCE receiver with Remote Buddy, you'll need to install the driver that accompanies it (Candelair) and run Remote Buddy to use it.

As of now, however, the product ID/vendor ID of your receiver is not part of the list of devices known to Remote Buddy, so you won't be able to use it.

If you have a little time for testing, I'll add the IDs of your hardware and send you a pre-release you can use to test with your hardware. Please let me know.

Best regards,
Felix Schwarz

User

26.04.2013 01:41:01

Re: Re: remote diagnostics doesn't find MCE receiver

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This posting is older than 6 months and can contain outdated information.

That is generous of you - I would be glad to test my hardware with your pre-release.. I bought the receiver direct from China and it came in a padded envelope without documentation of any kind - not even an invoice. So I was afraid it was not the same as the receiver listed on your web site. Thank you for taking the time to check the product ID/vendor ID for me. I had not yet bought the Remote Buddy license - but I had installed Candelair successfully. If the prerelease works I will gladly buy the license and start using it.

Regards,

George

On Apr 25, 2013, at 6:23 PM, Felix wrote:

Thanks for asking.

RCD covers only built-in Apple IR receivers and the Apple IR subsystem in OS X. It does not support or know of any other hardware.

To use an eHome/MCE receiver with Remote Buddy, you'll need to install the driver that accompanies it (Candelair) and run Remote Buddy to use it.

As of now, however, the product ID/vendor ID of your receiver is not part of the list of devices known to Remote Buddy, so you won't be able to use it.

If you have a little time for testing, I'll add the IDs of your hardware and send you a pre-release you can use to test with your hardware. Please let me know.

Best regards,
Felix Schwarz

[standard mail footer removed]

User

27.05.2013 00:07:05

Re: remote diagnostics doesn't find MCE receiver

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This posting is older than 6 months and can contain outdated information.

Hi Felix,

Thanks for the explanation, it's been very helpful.

I have recently bought a new iMac (iMac13,2) without a built-in Apple IR Receiver.
So, I ordered an IR USB Receiver (OVU412002/00 HK 03 50742 G) online.
I downloaded Remote Buddy Trial, because I want to make sure it works before I purchased the license.
I installed the driver (Candelair) & ran Remote Buddy, but I encountered the same problem George did.

I checked to see if the hardware is recognized & it is listed in the System Information:

Windows Media Center IR Transceiver:
Product ID: 0x2093
Vendor ID: 0x0471 (Philips Consumer Lifestyle BV)
Version: 1.01
Serial Number: BKHG
Speed: Up to 12 Mb/sec
Manufacturer:
Location ID: 0x14100000 / 2
Current Available (mA): 500
Current Required (mA): 100

I would like to test my hardware with your pre-release in order to make sure it works. Could you please help?

Thank you in advance,

Regards,
Pinar Karan

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