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User

06.05.2013 00:55:53

Apple remote stopped working completelt after 1.23 update

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This posting is older than 6 months and can contain outdated information.

Once I installed 1.23 version of Remote Buddy, I cannot control my Mac Mini with Apple Remote at all.

The remote itself is functional - I can see the flickering light with my phone camera, and it controls another unit just fine.

When I restart in safe mode, remote does work. In normal mode, nothing. Even when I start Front Row (manually), it doesn't respond to any buttons.

Diagnostics in CandelAir does not find anything wrong.

I tried uninstalling both RB and CandelAir - it didn't help.

I'm out of ideas.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

User

06.05.2013 11:42:02

Re: Apple remote stopped working completelt after 1.23 update

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

On first read, sounds as if you installed an older version of Candelair than what ships with Remote Buddy. You can check via Remote Buddy's Setup Wizard, when choosing the "Install" option. Versions shipping, installed and currently loaded are listed there.

If it's not that, please copy and paste a full report of the diagnostics function of Candelair (or from Remote Control Diagnostics) in reply, so I get a better idea of what the details of your setup look like.

Best regards,
Felix Schwarz

User

07.05.2013 03:15:33

Re: Apple remote stopped working completelt after 1.23 update

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This posting is older than 6 months and can contain outdated information.

Thank you! This is the CandelAir diagnostics result:

AllIssues & Potential IssuesIssuesPotential IssuesInformal (11)
Information
Diagnostics are performed by Remote Control Diagnostics V1.3 on a Macmini4,1 running OS X 1068.
Searching for Hardware
Apple® IR Receiver found on USB bus.
Checking Drivers
Known ISAIRDriver driver is loaded
Candelair/Remote Buddy driver version 1.21 found
Driver supports exclusive access
Checking Preferences
IR Receiver is not limited to a particular remote's ID
IR Receiver is enabled
Checking running applications
System Preferences (PID 2446) is using the Apple® Remote in shared mode
Applications accessing the Apple® IR Receiver in shared mode don't have any effect on the ability of OS X and other applications to access the Apple® Remote and react to its button presses.
System Preferences (PID 2446) is using the Apple® Remote in shared mode
Applications accessing the Apple® IR Receiver in shared mode don't have any effect on the ability of OS X and other applications to access the Apple® Remote and react to its button presses.
OS X Apple® Remote support process found
Testing exclusive access
IR Receiver: applications can get exclusive access

User

07.05.2013 23:03:01

Re: Apple remote stopped working completelt after 1.23 update

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This posting is older than 6 months and can contain outdated information.

Thanks for asking.

This all looks fine and I can't see a reason why it should work.

Please try a new battery for your Apple Remote. Even if it still sends signals, these might be incomplete when the battery load has dropped below a critical level.

Best regards,
Felix Schwarz

User

07.05.2013 23:25:36

Re: Apple remote stopped working completelt after 1.23 update

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This posting is older than 6 months and can contain outdated information.

Please try a new battery for your Apple Remote. Even if it still sends signals, these might be incomplete when the battery load has dropped below a critical level.

Thank you for suggestion. It works fine in safe mode. It doesn't work with another remote (I have more than one). I doubt it's a battery issue.

Best regards,
Felix Schwarz

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