| Author | Thread |
User 09.08.2014 11:20:28 | Problem with the Apple Remote. | |
This posting is older than 6 months and can contain outdated information. Hello, I'm running under Mac OS Version 10.7.5, on a Mac mini [img]https://dl.dropboxusercontent.com/u/1055313/Temporaire/capturesecran/image%202014-08-09%20%C3%A0%2011.10.11.png[/img] I bought a license for Remote Buddy, wich is a great software. I paired two Apple remotes with my computer, wich both have the same ID, so I can use the both on the same computer.
For two years, there was no problem. Everything works fine.
But last monthe, the motherboard of my mac mini crashed, and I give my mac to the Appstore for a replacement.
When I restarted my mac, Remote buddy says the licence expired, so I reentered my licence key, and remote buddy restarted correctly.
But when I tried to use my apple remotes, the both are not working anymore. I tried the "security panel", in the preference system, try to unpair them, pair them again, nothing works. I was thinking the apple staff forgot to plug the IR receiver, so I did a check with the Remote Control Diagnostic of IOSpirit. Here is the result :
[img]https://dl.dropboxusercontent.com/u/1055313/Temporaire/capturesecran/image%202014-08-09%20%C3%A0%2011.17.02.png[/img] All green, everything seems fine. I was thinking the battery were empty, so I change them with new batteries, but they don't work neither. My version of Remote Buddy is 1.25.2
Last version of Candelair Have you got an idea from were the problem could come ? Sorry for my poor english. Thank you by advance. EDIT : Just checked the batteries of the two remotes with my webcam, and the two batteries are working. I can see the white dot emited by the two remotes. Still searching for the problem. Last edited: 09.08.2014 11:52:39 Last edited: 09.08.2014 11:52:57
| These entries from the FAQ may be relevant to this topic: Hardware
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).
Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Please update your copy of Remote Buddy to version 1.15 or later.
| User 09.08.2014 11:59:01 | Re: Problem with the Apple Remote. | |
This posting is older than 6 months and can contain outdated information. Your second screenshot shows that you're using the most recent version of Remote Control Diagnostics, but an outdated version of Candelair. If you've updated Remote Buddy to the latest version, but didn't install the updated driver version it brings along, Remote Buddy will ignore the driver. Please make sure that you have installed the latest version of Remote Buddy and its driver. You can use Remote Buddy's Setup Wizard to see which version of the driver is loaded (= active), installed (= what's used at next boot) and shipping with Remote Buddy (= the version this particular version of Remote Buddy needs). The Setup Wizard can also install, update and remove the driver for you. Best regards,
Felix Schwarz
| User 09.08.2014 12:07:11 | Re: Problem with the Apple Remote. | |
This posting is older than 6 months and can contain outdated information. Thanks for your prompt answer. The diagnostics says my Remote Buddy use the Candelair 1.24, and when I go to the Wizard Setup, it tells me there is no new version. It can just install the same version. https://dl.dropboxusercontent.com/u/1055313/Temporaire/capturesecran/image%202014-08-09%20%C3%A0%2012.01.36.png But before, my remotes was always working with that version. Adding to that, I can't pair on unpair them anymore. Nothing works. They are no more recognize by the mac.
| User 09.08.2014 14:40:01 | Re: Problem with the Apple Remote. | |
This posting is older than 6 months and can contain outdated information. Sorry, my mistake! Version 1.24 is the correct version from Snow Leopard to Moutain Lion, while version 1.25 of the driver is only offered on Mavericks and later (where a different code signature is required). From the software side of things, everything looks ok then and your Apple Remote should work correctly. Since you already exchanged the remote's battery, that shouldn't be the issue either. On the hardware side, these could be possible causes: 1) the remote itself might be broken
In that case, even exchanging the battery wouldn't help. If you have a webcam attached to your Mac, you can check whether your Apple Remote sends anything using Remote Control Diagnostics' Battery Check. 2) the receiver itself could be broken - or might not have been seated correctly when the Mac mini was reassembled after repair
I can only guess here, of course, but if I understood you correctly, the Apple Remote has not worked once since the repair, so this is something to consider. Best regards,
Felix Schwarz
| User 09.08.2014 14:46:55 | Re: Problem with the Apple Remote. | |
This posting is older than 6 months and can contain outdated information. I checked with the webcam, the two remotes are emitting. I don't think the both remote could have been broke during I was away from home. It's most likely it is the Receiver of the mac. But what I don't understand is : If the receiver hasn't been well done reconnected during the re-assembled of the mac, why the diagnostic says it's detected ? Is it possible the diagnostic detect it despite it isn't connected ?
| User 11.08.2014 21:58:01 | Re: Problem with the Apple Remote. | |
This posting is older than 6 months and can contain outdated information. Thanks for the info. I agree it's unlikely that this is an issue of the Apple Remote control. Regarding hardware health: The mere existence of a connection unfortunately doesn't mean anything beyond that there's a USB connection between the IR receiver and the logic board. Since it turns up in the diagnostics, I think it's safe to say that the cable from the receiver to the logic board is connected correctly. It, however, says nothing about whether all components on the IR receiver are intact and that the IR receiver is positioned correctly (so that its IR sensor receives signals coming in through the small hole on the front of the Mac mini). You can take a look at how fragile the IR sensor board is, here:
https://www.ifixit.com/Guide/Mac+Mini+Mid+2011+IR+Sensor+Replacement/6412 The analogy isn't perfect, but it may illustrate this well enough: think of an external hard drive. Even if the hard drive itself is broken, it can still show up as a USB device to your Mac. And in fact, the USB connection might work perfectly. The hard drive, of course, will still not work. That said, another thing you could try is resetting the SMC (which stores USB info IIRC) and NVRAM (which stores settings like volume settings, preferred boot drive, ..): http://support.apple.com/kb/HT3964
http://support.apple.com/kb/ht1379 Best regards,
Felix Schwarz
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