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User

03.09.2014 02:43:29

Worked fine then it lags big time

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This posting is older than 6 months and can contain outdated information.

I have been using remote buddy with my harmony remote for month now without problem. But now, there is sometimes 4-5 seconds delay. Plex will receive the command way later (sometimes never), and sometimes its like I am pressing the up key without letting it go.

I tried with another app and the problem is there too

Anyone knows what could happen?

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

User

03.09.2014 16:28:01

Re: Worked fine then it lags big time

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This posting is older than 6 months and can contain outdated information.

Which version of OS X and Remote Buddy are you using?

Best regards,
Felix Schwarz

User

03.09.2014 16:55:14

Re: Worked fine then it lags big time

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This posting is older than 6 months and can contain outdated information.

OSX Maverick 10.9.4 with remote buddy 1.25.2

Now its getting worst. I unpaired my remote and now when I want to pair it again, its just not working. I am using this guide https://www.iospirit.com/blog/article/184/HowTo-Set-up-the-Logitech-Harmony-Smart-Control-with-Remote-Buddy-and-control-100-Mac-apps-with-it/

It worked like a charm the first time but now the harmony app wont pair. Tried with a wii remote and its working fine

User

07.09.2014 11:47:01

Re: Worked fine then it lags big time

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This posting is older than 6 months and can contain outdated information.

Thanks for the feedback.

OSX Maverick 10.9.4 with remote buddy 1.25.2

Mavericks added App Nap, which can lead to lagging issues like the one you described.

Remote Buddy itself is no longer affected by App Nap since version 1.24.2 released last November.

However, other apps that weren't adapted to App Nap may still be.

If in doubt, you can select an app that causes issues in Finder, open the "Get Info" dialog for it and select "Disable App Nap" for that app. OS X should respect that setting _after_ the next launch of the respective application.

Which version of Plex are you using?

Which actions do you use to control Plex? Are you using Remote Buddy's Plex Behaviour actions or are you also using Remote Buddy's Virtual Remote?

It worked like a charm the first time but now the harmony app wont pair.

Since the Smart Hub can emulate several different Bluetooth devices but the OS X Bluetooth stack optimizes for each device only being, well, one device, there can be conflicts between what OS X caches about a Bluetooth device - and what a Bluetooth device like the Smart Hub tries to be at a given time.

To avoid running into issues with the OS X Bluetooth stack's cache, please only pair the Harmony Hub with your Mac in one role: as a PS3 Remote. Pairing it as a keyboard or other device at the same time will lead to problems with what OS X has cached about the device.

To remove bogus data from the cache, try this:

1) delete the device from both Remote Buddy (Hardware > Bluetooth Receiver) and OS X (System Preferences > Bluetooth).
2) turn off Bluetooth
3) reboot
4) turn on Bluetooth
5) pair as per step 2 in https://www.iospirit.com/blog/article/184/-/

Tried with a wii remote and its working fine

Just out of curiosity: was that a real Wii Remote - or the Harmony Hub emulating a Wii Remote?

Best regards,
Felix Schwarz

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