Author | Thread |
User 19.10.2014 06:47:11 | Key mappings not functioning after installing Yosemite - Remote Buddy Express | |
This posting is older than 6 months and can contain outdated information. I installed OS X 10.10 Yosemite yesterday. Since then, my remote control key mappings have not been functioning. Some things I've noticed: – The Mappings pane in Preferences does not show any of my own mappings, only the default set. – My custom behaviours and actions are still visible in the Behaviour Construction Kit. – I have set up 12 logical remotes. All are still visible in the Hardware pane of Preferences. • They were not visible in the RBE menu or in the Hardware sidebar. • But, if I click on one of the mapped logical remotes in the right-hand box of the Hardware pane, all the logical remote magically appear in the sidebar and the RBE menu. Further, all my mappings then appear in the Mappings pane of Preferences. • However, the remote still does not work. • If I quit RBE and restart it, all the mappings are gone. If I again click on a logical remote mapping in the Hardware pane of Preferences, the key mappings come back. – Yesterday, after some time, fiddling in Preferences, the mappings started working again. • While they were working, RBE was very sluggish. – I have quite and restarted Remote Buddy - no change. – I have restarted the Mac - no change. – All the preference files seem to be in place. – I have changed a few basic settings (e.g. show in Dock or Menu) - no change. – There is no option in System Preferences to turn on/off the IR receiver - it should be in the Advanced dialog. This could be a Yosemite bug. However, it was very odd that RBE did work for a while yesterday. Has anyone had a similar experience ? System: Mac Mini (mid-2011), BTO, Core i7, OS X 10.10 RBE: v1.25.2 Remote: Harmony 300
| These entries from the FAQ may be relevant to this topic: Behaviours
You can create your own Behaviours with the Behaviour Construction Kit. A video on the Remote Buddy website provides you with an overview and step by step instructions.
You can also find step by step instructions in the Remote Buddy Help under "How Tos". You can access the Help via Remote Buddy's icon in the menu bar and via the support area of this website.
There are several possible error sources:
- The application has been installed after Remote Buddy has already been launched
For efficiency reasons, Remote Buddy only searches for supported applications when its started. If you have installed an application after launching Remote Buddy, please quit Remote Buddy and launch it anew.
- Oudated program versions
The installed version of the program in question could be outdated and identify itself with a different Bundle Identifier than the version supported by Remote Buddy. This problem often occurs with Mplayer OS X. The most recent version of that application is not to be found on Sourceforge but on directly on the pages of Mplayer HQ.
- Custom menus
If you use a custom menu in Remote Buddy and you don't make use of Remote Buddy's smart folders, the menu structure is static. You have to manually add the behaviour into a place of your choice in the menu.
- The behaviour is deactivated.
Make sure, the checkbox in front of the Behaviour's name in the Mappings pane of the preferences is active.
- The Launch Services database is outdated.
Remote Buddy uses Launch Services to check for the availability of an application on your Mac. If the Launch Services database of OS X is incomplete or outdated, so is Remote Buddy's dynamically created menu. The solution, though is easy. Download LSRefresh, launch it, select the application(s) that don't turn up in Remote Buddy's menu, wait until the update is finished and then restart Remote Buddy.
Configuration 1) Open the Remote Buddy Preferences via the pulldown-menu and choose "Mapping".
2) Choose the mapping you want to modify.
3) Select "Custom actions" for the button you want to map to an action of your own.
4) Create the action you need using the appearing editor.
Hardware
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).
Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Hardware - Harmony® Smart Control | User 23.10.2014 16:47:01 | Re: Key mappings not functioning after installing Yosemite - Remote Buddy Express | |
This posting is older than 6 months and can contain outdated information. Please download Remote Control Diagnostics from https://www.iospirit.com/labs/remotecontroldiagnostics/ and copy and post the complete output of the diagnostics in reply. Thanks in advance!
| User 24.10.2014 04:53:25 | Re: Key mappings not functioning after installing Yosemite - Remote Buddy Express | |
This posting is older than 6 months and can contain outdated information. The problem seems to be a bug in Yosemite. A number of people have reported this on the Apple Communities. For now, I fixed the problem by installing Candelair. It worked immediately and is probably better than the OS X IR driver anyway. Cheers. GB
| User 25.10.2014 06:45:46 | Re: Key mappings not functioning after installing Yosemite - Remote Buddy Express - FIXED | |
This posting is older than 6 months and can contain outdated information. The problem was that I had an old copy of RBIOKitHelper.kext stored in system/library/extensions. I believe that OS X Yosemite recognises that as a replacement for the Apple IR driver and then disables it's own IR functions such as the pairing and disable receiver functions. So, the fix for me was to delete RBIOKitHelper.kext and reboot. RBE still works well. Cheers. Garry
| User 25.10.2014 12:32:02 | Re: Key mappings not functioning after installing Yosemite - Remote Buddy Express - FIXED | |
This posting is older than 6 months and can contain outdated information. Anything but the latest version of Candelair will be ignored by OS X Yosemite as these versions don't have the (now) required, extended code signature. Candelair's RBIOKitHelper.kext will only be preferred by OS X over Apple's own AppleIRController.kext if OS X also loads it. I'm happy Apple IR support works for you in OS X Yosemite, but an old version should not have had any effect on that (neither positive nor negative), since old versions won't be used by OS X Yosemite at all. Best regards, Felix Schwarz
| User 26.10.2014 06:31:53 | Re: Key mappings not functioning after installing Yosemite - Remote Buddy Express - FIXED | |
This posting is older than 6 months and can contain outdated information. Felix, many thanks. The file that I deleted was version 1.24 dated 26 November 2013. I assumed that OS X had found that file and turned off IR. Perhaps there is still a bug in OS X. Anyway, the problem was fully resolved by deleting that file from the extensions folder, deleting all the preferences and behaviours files from my Library and rebooting. Cheers. Garry
| User 09.06.2015 22:41:11 | Re: Key mappings not functioning after installing Yosemite - Remote Buddy Express | |
This posting is older than 6 months and can contain outdated information. It says outdated information for being an old post, but I too am having Remote Buddy action troubles in Yosemite. 10.10.3 here... I create actions one by one and make the key stroke for one key press. I make the action available globally. I go to Mapping Preferences. Only half of my actions are available in Miscellaneous. The problem is more prevalent when I use duplicate, but now even when I manually set each one there are actions missing and I can't use them. I try to work with the bug, set Not Global then Global again, and that only makes other actions disappear. I can only double check twice till it's technically multiple levels above double checking. Still no good :( The FAQ does not cover this level of oversight. Last edited: 09.06.2015 22:41:33
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