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User

09.01.2015 16:00:10

Remote Buddy and Harmony don't stay connected

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This posting is older than 6 months and can contain outdated information.

Hi,

I've paired and connected the Remote Buddy succesfully with the Harmony Hub over bluetooth. I disabled all IR receivers etc.

I'm running the latest version of Remote Buddy and the latest Mac OS version.

I use remote buddy to control Plex.

Now I notice that when I start my Plex activity on the harmony the bluetooth connection is lost sometimes after a while.. now when it reconnects it some times is sending the commands verry slowly or very fast and thus I can't command plex anymore because the menu keeps scrolling. I then have to reboot the mac completely.

So the question is how can I make sure the hub stays connected with the mac at all times. I already did the correct power settings like you suggest but this doesn't help.

Cheers Rudi.

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - Harmony® Smart Control

If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
When the Harmony Hub connects to my Mac, I'm asked for a PIN. (FAQ015E0262)
Please enter 0000.

Hardware - Wii™ Remote

How can I activate the Bluetooth® receiver automatically on startup? (FAQ015E0163)
In order to automatically activate the Bluetooth® Receiver on startup, enter the settings, choose "Hardware", then click on "Bluetooth® Receiver". Finally activate the checkbox "Search for supported remotes on startup". Remote Buddy will then automatically look for remote control paired through the "Setup Wizard" on next startup.

User

09.01.2015 22:06:01

Re: Remote Buddy and Harmony don't stay connected

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This posting is older than 6 months and can contain outdated information.

Thanks for asking. To get a better picture of the situation at hand, please let me know:

What activities have you set up for the Harmony Hub? Is the Plex activity the activity set up for Remote Buddy (as per the instructions from the How-To) - or is it different?

What Mac model are you using?

Are you using built-in Bluetooth - or a Bluetooth dongle?

Which menu keeps scrolling - Plex' or Remote Buddy's?

Thanks in advance,
Felix

User

10.01.2015 13:33:20

Re: Remote Buddy and Harmony don't stay connected

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This posting is older than 6 months and can contain outdated information.

Hi Felix,

I have a MacMini late 2012 i5 with 4GB RAM running OSX 10.9.5 (13F34)

I use the built-in bluetooth adapter from the MacMini. IR is disabled in Remote Buddy

Currently I'm using Remote Buddy 1.26.1

The plex activity in the harmony uses the PS3/Remote Buddy device not a plex device. I also use your recommended power settings

I'm using a custom startup sequence for the mac mini so it always boots remote buddy, plex media server and finally plex home theater. The Macmini never powers down or goes into standby.

When I turn of the plex activity the mac mini always stays on with plex hometheater active.

It happens that when I start the plex activity for example a day later the bluetooth connection is lost. It comes back but messed up. The keypress response is very slow and after a few presses plex is overloaded with commands and for example the main menu keeps scrolling.

Cheers, Rudi.

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