Support > Remote Buddy Forum > Harmony Smart Control E/Info/Exit keys // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

15.06.2015 06:43:37

Harmony Smart Control E/Info/Exit keys

View

This posting is older than 6 months and can contain outdated information.

Hello,

I'm trying to get RB working with Kodi and my Logitech Smart Control remote, and I've got most of the functionality working, with a few exceptions:

- I can't get the E button on the remote to perform any action at all. It's almost like this button isn't actually wired up. I'd like to map it to a "tab" key press.
- The exit button on the remote seems to be hardwired to play/pause and I can't assign it to anything else.
- The info button also appears to be non functional (in the same way the E button isn't working).

Any ideas on what may be wrong here?

Thanks!

These entries from the FAQ may be relevant to this topic:

Configuration

How do I add a new action to a Behaviour - f.ex. an emulated key press or AppleScript? (FAQ015E0153)
1) Open the Remote Buddy Preferences via the pulldown-menu and choose "Mapping".
2) Choose the mapping you want to modify.
3) Select "Custom actions" for the button you want to map to an action of your own.
4) Create the action you need using the appearing editor.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - Harmony® Smart Control

If I haven't used the Harmony Smart Remote for a few minutes, Remote Buddy does not react to the first button press. (FAQ015E0263)
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
How do I set up the Harmony Smart Control and connect it to Remote Buddy on my Mac? (FAQ015E0264)
Please see the detailed HowTo on this topic in our blog.
Nothing happens when I press a button on the Smart Control. (FAQ015E0261)
This can be due to a number of many, very different reasons:
1. Wrong/No Activity: the Smart Control will only send your button presses to Remote Buddy if you've selected the "Remote Buddy" activity. Activities on the Harmony Smart Remote are chosen by pressing one of the buttons from the "Music, TV, Movie" row at the top of the remote. Please note: short and long presses of these buttons can select different activities.
2. Bluetooth turned off: please make sure that Bluetooth on your Mac is turned on.
3. Harmony Hub not paired: the Harmony Hub sometimes looses the Bluetooth pairing when making changes to its configuration. To initially establish - or re-establish - a Bluetooth pairing between the Harmony Hub and your Mac, follow this guide:
  
  Pairing instructionsShow
4. Soft keyboard pairing: make sure you only have paired your Harmony Hub to your Mac as a "Sony Playstation 3". If you also pair your Harmony Hub as a soft keyboard, Remote Buddy will no longer be able to capture input events coming from it. Why is this? In "Sony Playstation 3" mode, the Harmony Hub identifies as "Consumer Control" device to your Mac. For this class of devices, any app is allowed to exclusively capture all input. For keyboards, however, OS X only allows access to apps running with root/administrator priviledges, locking out Remote Buddy. To properly remove the pairing as a keyboard, first use the Harmony in that mode, then remove "Harmony Keyboard" from System Preferences > Bluetooth - and finally remove the respective device from your Harmony's configuration. Since OS X caches the identity of Bluetooth devices, it may take some time, several attempts and maybe even a system restart before OS X sees your Harmony Hub as a "Consumer Control" device again and again allows Remote Buddy access to it.
5. Empty batteries: if you can't control any devices with your Harmony Smart Remote at all, while using the "Harmony Control" app on your iOS device still works, chances are the battery of your remote needs to be replaced. Logitech provides instructions for this.

Which Harmony commands need to be assigned to the respective buttons on the Smart Control so that I can use all buttons with Remote Buddy? (FAQ015E0265)

When the Harmony Hub connects to my Mac, I'm asked for a PIN. (FAQ015E0262)
Please enter 0000.

User

22.06.2015 11:55:01

Re: Harmony Smart Control E/Info/Exit keys

View

This posting is older than 6 months and can contain outdated information.

Thanks for asking.

By default, the Logitech software has no commands set for these buttons.

To use these buttons with Remote Buddy, you need to assign particular commands to the buttons in the Harmony configuration software.

For a step-by-step guide and an overview of buttons that have no commands assigned by the Logitech software by default, please see the HowTo (Step 3: Optimizing the Harmony configuration > Unlocking all buttons of the Smart Control):

https://www.iospirit.com/blog/article/184/-/

Cheers,
Felix

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs