Author | Thread |
User 22.08.2015 13:07:34 | Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. Hi all, I followed the blog here on the website to add a PS3 device to my harmony and try to pair the PS3 now with the mac mini. Unfortunately the harmony software has changed and instead of of a PAIR button it says to use the PS3 controller to pair which I do not have off-course. Can someone advise please how to pair the PS3 device in my harmony with the mac mini without the PS3 controller??? I tried both with the remote as well as with the Harmony iOS app on my iPhone. Both ask for a PS3 controller to pair. Thanks!!
| These entries from the FAQ may be relevant to this topic: Hardware
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).
Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Hardware - Harmony® Smart Control
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
Hardware - iPhone™ / iPod® touch / AJAX Remote Thanks for your interest in the future of Remote Buddy. Of course the iPhone™ SDK is also of interest to us.
Please understand, though, that we don't talk about future products or plans prior to to their close-to-complete-realization or release.
If you want to stay up to date on this topic, we recommend to follow us on Twitter or subscribe to our newsletter or RSS feed (find all links at the footer of the product page). News will be available here, first.
| User 01.09.2015 05:52:45 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. I'm a new user and I'm having the same problem. The Harmony Control app now seems to require a PS3 be paired before allowing any activity that specifies using a PS3. Is there a workaround for this or is it now impossible to use Remote Buddy?
| User 01.09.2015 15:58:02 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. Thanks for your feedback! I just tried it for myself and here's what I found: Everything remains pretty much the same, but Logitech optimized the process and eliminated an unneeded extra step. Instead of asking you to tap "Pair now", the Harmony software now goes into pairing mode right away while displaying instructions for PS3 owners. So, if that screen comes up that asks you to perform steps on the PS3 using a PS3 remote, all you need to do is this: 1) open Remote Buddy's "Setup Wizard" 2) select "Pair Bluetooth remote" and click "Proceed" 3) wait until Remote Buddy has found and established a pairing with your Harmony Hub I'll be updating the instructions on the website accordingly shortly. Cheers, Felix
| User 01.09.2015 21:11:08 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. Thanks for your feedback! I just tried it for myself and here's what I found: Everything remains pretty much the same, but Logitech optimized the process and eliminated an unneeded extra step. Instead of asking you to tap "Pair now", the Harmony software now goes into pairing mode right away while displaying instructions for PS3 owners. So, if that screen comes up that asks you to perform steps on the PS3 using a PS3 remote, all you need to do is this: 1) open Remote Buddy's "Setup Wizard" 2) select "Pair Bluetooth remote" and click "Proceed" 3) wait until Remote Buddy has found and established a pairing with your Harmony Hub I'll be updating the instructions on the website accordingly shortly. Cheers, Felix All that needs to be said is thank you.... i was really thinking it had gone! | User 02.09.2015 10:30:02 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. I've just put online the updated instructions for the latest version of the Harmony app: https://www.iospirit.com/blog/article/184/-/ - Felix
| User 06.10.2015 20:38:29 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. I've been struggling with this for the past couple of hours. I followed the instructions on the blog post (a number of times) and even resorted to resetting the hub back to factory settings and starting over from fresh. The problem is that the Bluetooth Pairing screen never appears as I follow the steps. After adding the device and the activity it goes straight to 'test activity', I hit 'test later' and then it goes back to the add activity screen. I'm using a brand new Harmony Elite remote with the hub and the app. Any ideas (or just a confirmation that the app has been updated and this no longer works) would be greatly appreciated to put me out of my misery! I'm also (trying to) use Remote Buddy because I had the issue with the Harmony Remote controlling Apple TV and Plex on my Mac Mini.
| User 08.10.2015 11:56:29 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. I've been struggling with this for the past couple of hours. I followed the instructions on the blog post (a number of times) and even resorted to resetting the hub back to factory settings and starting over from fresh. The problem is that the Bluetooth Pairing screen never appears as I follow the steps. After adding the device and the activity it goes straight to 'test activity', I hit 'test later' and then it goes back to the add activity screen. I'm using a brand new Harmony Elite remote with the hub and the app. Any ideas (or just a confirmation that the app has been updated and this no longer works) would be greatly appreciated to put me out of my misery! I'm also (trying to) use Remote Buddy because I had the issue with the Harmony Remote controlling Apple TV and Plex on my Mac Mini. This seemed to be a problem at Logitech's end - they sorted it out yesterday and now the PS3 is paired with Remote Buddy and working perfectly. One question... If I've paired Remote Buddy as a PS3 am I still able to add an actual PS3 to the Harmony Remote or will they conflict? I tried last night and after adding RB and testing it worked I added my PS3. After testing the PS3 worked, RB was no longer paired with the Harmony Remote (what it thought was the PS BD Remote). I turned off the PS3, restarted the Harmony Hub and RB worked perfectly again but now the PS3 activity is asking to be paired again...
| User 08.10.2015 13:01:02 | Re: Pairing Harmony Ultimate HUB with Mac Mini with Remote Buddy does not work anymore | |
This posting is older than 6 months and can contain outdated information. This seemed to be a problem at Logitech's end - they sorted it out yesterday and now the PS3 is paired with Remote Buddy and working perfectly. Thanks for keeping everybody updated! One question... If I've paired Remote Buddy as a PS3 am I still able to add an actual PS3 to the Harmony Remote or will they conflict? I tried last night and after adding RB and testing it worked I added my PS3. After testing the PS3 worked, RB was no longer paired with the Harmony Remote (what it thought was the PS BD Remote). I turned off the PS3, restarted the Harmony Hub and RB worked perfectly again but now the PS3 activity is asking to be paired again... This may be a regression in Logitech's Hub firmware or they may ship a different Hub hardware by now. I have been able to pair several Macs as PS3s with the Harmony Hub that came with the Harmony Smart Remote and reliably switch between the Macs in 2014. If it works for multiple Macs, it should also work with a mix of Macs and PS3s. That's only an assumption, though: I don't own a PS3 and could therefore not try this.
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