Support > Remote Buddy Forum > RB not pairing // IOSPIRIT [EN]

Support

All support resources for our products. Here you can find answers to frequently asked questions, discuss with other users, recover a lost license code or file a support request.

Forum closed

This forum was closed and turned into an archive effective April 21, 2018. It is no longer possible to create new topics or reply to existing topics.

Thanks everyone for all the great questions and contributions over the years.

Please use the Contact form to get in touch.

Remote Buddy Forum

Overview

Author

Thread

User

25.11.2016 15:04:10

RB not pairing

View

This posting is older than 6 months and can contain outdated information.

Hi, I have a mac book pro 10.11.6 I am trying to pair and use remote buddy version 1.30. I have looked at a you tube video on this. I think when I go preference>hardware I should see more than I do. I just see virtual receiver, no bluetooth sections or built in receiver. I have tried pairing by holding the remote near the screen and holding down the menu button and the right hand button for more than 5 seconds but nothing. I have remote buddy in my dock ok. I am using the white 6 button mac remote. I have spent so much time. I tried your diagnostic facility but it says it can't find my remote. Help please

These entries from the FAQ may be relevant to this topic:

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.

Hardware - Wii™ Remote

How can I activate the Bluetooth® receiver automatically on startup? (FAQ015E0163)
In order to automatically activate the Bluetooth® Receiver on startup, enter the settings, choose "Hardware", then click on "Bluetooth® Receiver". Finally activate the checkbox "Search for supported remotes on startup". Remote Buddy will then automatically look for remote control paired through the "Setup Wizard" on next startup.

User

25.11.2016 15:06:18

Re: RB not pairing

View

This posting is older than 6 months and can contain outdated information.

I have a new batter in the remote and it works perfectly with my iMac

User

26.11.2016 11:25:01

Re: RB not pairing

View

This posting is older than 6 months and can contain outdated information.

Do you see this happing on a MacBook Pro with a Retina screen by any chance? These no longer ship with a built-in IR Receiver.

Using the Apple Remote with these requires Remote Buddy and a supported, external IR Receiver connected via USB. You can find a list of currently supported IR receivers on the "Hardware" page of the Remote Buddy website.

Alternatively, if you have an iPhone, iPad or iPod touch running iOS 8 or later, you could also use the free Remote Buddy Mobile app to control your Mac.

Best regards,
Felix Schwarz

User

26.11.2016 12:00:03

Re: RB not pairing

View

This posting is older than 6 months and can contain outdated information.

Thank you Felix, yes I have the retina mac book. So I downloaded the app to my mac book. There is not much information at the app store. Does the app only work on iPhone, iPad's and not on a mac book, this could be my problem. I thought getting the app instantly was better than a USB which I was having difficulty sourcing. Best Lucy.

User

26.11.2016 21:55:01

Re: RB not pairing

View

This posting is older than 6 months and can contain outdated information.

Hi Lucy,

you already have "Remote Buddy" on your MacBook, which acts as the server on your WiFi network.

For your iPhone and iPad, you need to get "Remote Buddy Mobile" from the App Store:
https://www.iospirit.com/products/remotebuddy/mobile/

All necessary steps to set up the connection between the apps on the Mac and iPhone/iPad are explained inside the Remote Buddy Mobile App.

Getting external IR receivers can indeed be a bit challenging, but if you tell me which country you need one shipped to, I might be able to point you to a supplier.

Cheers,
Felix

Remote Buddy
Support
1. Overview
2. Manuals
3. FAQs
4. Forums
1. Lost license code
2. Support inquiry
IOSPIRIT
1. About us
2. Blog
3. Labs
4. Developers
1. Contact
2. Press releases
3. Imprint
4. Jobs