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User 12.11.2010 16:26:49 | EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. I just installed 10.6.5 on my mac mini and now my EyeTV remote not longer works. I know that it is not the remote because it works fine if I quit Remote Buddy. Also it is interesting that if I hold the enter button down I can still bring up the RB menu so it looks like the EyeTV receiver still works within RB but just does not recognize any EyeTV commands. Before I toil trying to troubleshoot for hours I just wanted to find out if this is a 10.6.5 bug that you will be working on. Thank you in advance, Mike
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These entries from the FAQ may be relevant to this topic: Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Hardware - EyeTV Receiver
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.
Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.
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User 12.11.2010 16:45:23 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. You're not alone, I'm having the same issue.
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User 12.11.2010 16:49:47 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. I guess that's good news/bad news...
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User 12.11.2010 23:02:13 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. I have a Mac Pro with a Manta TR1 IR receiver that's been working fine for the past few years. Immediately after the 10.6.5 update the remote is no longer working in Remote Buddy or Plex. The light on the TR1 lights up when I press buttons on any of the remotes I have, however nothing happens in any application I've tried. I downloaded the Remote Control Diagnostics app and it says "No known Apple® IR Receiver found", however I don't really know if this app is supposed to see the Manta TR1 IR receiver so this may not tell us anything. I installed 10.6.5 on my MacBook Pro and the built-in IR receiver still works fine so I know the remotes are good. The Manta TR1 still shows up in the Apple System Profiler as follows: eHome Infrared Transceiver: Product ID: 0xe015
Vendor ID: 0x147a (Formosa21 Inc.)
Version: 0.00
Serial Number: FM0000Uy
Speed: Up to 12 Mb/sec
Manufacturer: Formosa21
Location ID: 0x3d100000
Current Available (mA): 500
Current Required (mA): 100 This seems normal to me but I'm not totally sure.
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User 13.11.2010 00:10:31 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Thanks for the heads up, guys;-) I was going to install 10.6.5 today, but then I saw this thread. I guess I'll wait until the all clear signal sounds. Glenn
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User 13.11.2010 00:22:50 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Hi Laurance (and Felix too, cus you're a super attentive forum moderator -- I can vouch for this from experience -- and you always answer everyone's questions, so I just know you'll end up reading this *wink, wink*), I'm guessing that I have pretty much the same setup as yourself. I run a 2006 Mac Pro w/ Remote Buddy, an Apple Remote, and a Manta TR1 transceiver (purchased from Twisted Melon when I bought Mira, but now of course I don't use Mira anymore, so it's long since uninstalled). When I auto-updated OS X Snow Leopard from 10.6.4 to 10.6.5 yesterday, Remote Buddy stopped recognizing my Manta TR1 transceiver. Like you, I checked the System Profiler, and the "eHome Infrared Transceiver" DOES appear under USB, so it IS recognized by the OS, and is getting power. I tried re-installing Mira, too, just to see if that still worked. Mira DOES seem to recognize the Manta (I did some USB plugging and unplugging, and watched it appear and disappear from the menu), but my Apple Remote doesn't seem to work through IT, either. So maybe it's not just Remote Buddy that's been crippled by this update. I'm totally hooked on Remote Buddy. I use it for EyeTV, Boxee, and various other apps on my HDTV. I CAN'T LIVE WITHOUT IT!! :p That said, if anyone figures out a fix, please post it! Let me know if there are any other details I can provide about my version of the problem. Thanks in advance! Sincerely,
Chapin Klein (loyal Remote Buddy user)
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User 13.11.2010 00:40:17 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Yeah, I probably didn't make it clear enough in my original post. This stopped working in Plex as well, even with Remote Buddy disabled so it's definitely not an issue with Remote Buddy per se, but something deeper in the OS. I've reported it to Apple, but I don't know how likely it is for them to fix it as the built-in IR receivers seem to be unaffected.
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User 13.11.2010 01:02:31 | Re: Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Thanks everybody for your input! Just a small heads up regarding the issue of eHome receivers with OS X 10.6.5:
I can reproduce it, identified the issue and am already working on a fix/workaround. I'll update this post as well as the @remotebuddy and @felix_schwarz Twitter accounts as soon as I have news. Best regards,
Felix Schwarz
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User 14.11.2010 20:29:18 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. As promised, here's an update: What caused this issue: The Mac OS X Update 10.6.5 contains changes in the USB area that renders the eHome/MCE driver's initialization routine defunct. In consequence, the receiver is not available to Remote Buddy. Fix now available: The new Remote Buddy version 1.16.6 ships with a new version of the driver that fixes this issue. You can either download and install the update from the Remote Buddy website or using Remote Buddy's built-in updater. Please note that Remote Buddy will only be able to access your IR receiver after the new, bundled driver version has been installed and your system has subsequently been rebooted (this is needed for the updated driver to be used by OS X). When you launch the new version, Remote Buddy will inform you about the new driver version and offer to install it. Best regards,
Felix Schwarz
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User 15.11.2010 01:52:01 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. I'm not sure if it was supposed to be addressed in this update, but my EyeTV remote is still not working after installling the software and driver update.
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User 15.11.2010 11:49:11 | Re: Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Thanks everybody for their feedback regarding EyeTV Remote / OS X 10.6.5. I've tried to reproduce the problem using Remote Buddy 1.16.6 / EyeTV 3.4.3 / OS X 10.6.5, but couldn't. The remote worked fine. Generally spoken, OS updates also shouldn't have any effect on this function, since support for EyeTV remotes works solely on the basis of direct communication between Remote Buddy and EyeTV - without involvement of any OS drivers. Please check that
1) that support for AdHoc receivers is turned on at "Prefs > General > Advanced.." and that you haven't turned it off (it's on by default) 2) EyeTV is running when you use the remote. Remote Buddy only receives EyeTV remote control commands when EyeTV is running. 3) the mapping settings at Prefs > Mapping > [Application] for the respective application/remote combination are intact and that the buttons that don't show any reaction actually have an action assigned to them. If no action is assigned to them there, no action will be executed upon a button press. Best regards,
Felix Schwarz
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User 15.11.2010 18:13:55 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Same here, after installing the RemoteBuddy-Update and the build-in driver, EyeTV Remote still not works with Remote Buddy. I've checked the preferences as you wrote in your posting above, all settings look like that. In my mapping prefs of the EyeTV-Receiver all keys of the EyeTV-Remote are set to the value "Standardaktion für Receiver", just like pre 10.6.5. I changed no settings after (or before) the OSX Update to 10.6.5. What else could go wrong?
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User 15.11.2010 18:33:01 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Felix, I checked all of your recommendations and it still does not work. Like I mentioned before if I quit Remote Buddy then the remote works fine with EyeTV so I know the IR receiver and remote are working fine. Also when EyeTV is not the active behavior the non-global commands for other applications work fine so RB is recognizing the IR receiver. Please try again and replicate because it is clear that I am not the only one having this same problem. Thank you
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User 15.11.2010 19:51:49 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Like the others, my settings are as per your instructions and unchanged from before the update. I guess I'll try installing RB on my wife's macbook this evening to see if I see the issue on that machine.
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User 15.11.2010 23:32:26 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. I have the same issue. The EyeTv Remote can bring up the Remote Buddy menu just fine, but events to EyeTv itself get inhibited. I am using an Apple Remote for Boxee etc. and found a partial workaround: * Start EyeTv
* Start Remote Buddy
* Deactive EyeTv Remote in Remote Buddy pulldown menu In this case everything works fine. EyeTv Remote for EyeTv and Apple Remote for everything else. If, however, I press the Apple Remote after starting Remote Buddy, but before deactivating EyeTv Remote, problem is there. Strange bug... Running EyeTv 3.4.3, Remote Buddy 1.16.6 and OSX 10.6.5 on an i3 iMac. /jesper Last edited: 16.11.2010 00:29:41
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User 16.11.2010 00:16:27 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. I can confirm the issue is there on my wife's computer as well. Fresh install of EyeTV and RB, using either a EyeTV Hybrid 2007 or a Hybrid 2009. I don't know why it didn't occur to me to just deactivate the EyeTV remote from RB, but that should resolve the issue for me, I have a keyspan receiver for all my other remote needs.
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User 16.11.2010 01:46:52 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. That's not a bad idea as a workaround but unfortunately for some of use we use Universal remotes like the Logitech Harmony and in which case that will not provide the same functionality as prior to this bug. One of the main reason of purchasing Remote Buddy was to have the ability to use just one remote control. |
User 16.11.2010 05:10:49 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. This is also happening with me, unfortunately. I've worked around it for now by not running Remote Buddy, since I typically just use EyeTV, though I'm missing the multiple-press dampening that Remote Buddy provides for EyeTV. When EyeTV handles the remote itself, pressing a button once can register as two or three button presses in EyeTV :-(, though Remote Buddy fortunately handles that nonsense properly :-). I eagerly await a fix that will make Remote Buddy work in OS X 10.6.5. Thanks, and keep up the great work!
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User 16.11.2010 08:32:01 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. You're the best, Felix. I wish you and your product many years of success!! Keep those updates coming, and don't forget to charge for them, now and then :p (Mac Pro 2006, Manta TR1/eHome receiver, Remote Buddy, Apple Remote, EyeTV Hybrid 2009, Boxee, etc.) Last edited: 16.11.2010 08:33:08
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User 16.11.2010 10:08:31 | Re: Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Thanks everybody for your feedback. I had previously only tested controlling applications other than EyeTV with the EyeTV remote control, which worked fine. Thanks to your feedback, I could reproduce and eventually fix the issue. A new version of Remote Buddy is now online as a silent update. I've appended the release notes with this info: -- cut --
Fix: Workaround for what looks like a bug introduced by Apple with OS X 10.6.5 (rdar://8672139) that breaks communication between EyeTV and Remote Buddy regarding EyeTV remotes. Note: This fix was not part of the original 1.16.6 release, but was released as a silent update (on 16th November 2010 at 10 am UTC+1). If you are affected by the problem, visit http://www.iospirit.com/products/remotebuddy/download/ and follow the instructions to re-download Remote Buddy and replace your existing copy with the updated version.
-- cut -- Best regards,
Felix Schwarz
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User 16.11.2010 16:25:46 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Felix, As the author of this post I just wanted to thank you for fixing this so quickly. I downloaded the silent version this morning and EveTV is back to normal. Thanks again! Mike
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User 16.11.2010 22:07:24 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Thanks for the fix. Keep up the good work. /jesper
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User 17.11.2010 23:04:37 | Re: EyeTV remote not responding with 10.6.5 | |
This posting is older than 6 months and can contain outdated information. Great job, thanks!
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