| Author | Thread |
User 23.01.2012 17:40:57 | Logitech Harmony does not sleep Mac Mini once Remote Buddy is running | |
This posting is older than 6 months and can contain outdated information. Hi there! I'v just acquired a Logitech Ahrmony 525 in order to manage all my devices with just one remote. Despite the messy configuration software of the remote, I've managed to create some actions that work, and once I press the "power" button, all my devices turns off: TV, AVR and Mac Mini. However, since I installed Remote Buddy, it doesn't work any more: with my action "TV" the 3 devices turn on.. but when I press "power", the Mac Mini stays awake, and I have to put it to sleep manually. I've tried to quit remote buddy BEFORE pressing the power button, and then it works flawlessly. What's the point? I'm still running Snow Leopard, so it has nothing to do with Lion... Thanks in advance and kind regards! Last edited: 23.01.2012 17:41:52
| These entries from the FAQ may be relevant to this topic: Hardware
- Please make sure you have the latest version of Remote Buddy installed. If in doubt, download the latest version, quit Remote Buddy, delete it, empty your trash, then copy the downloaded version of Remote Buddy to your harddrive and start it from there.
- Please make sure, that you have installed the latest version of the Remote Buddy drivers. You can install the drivers using the Setup Wizard (=> access it via the Remote Buddy pulldown menu).
- Check your Remote Buddy settings in the Hardware category. Your remote control should be listed there and the lamp next to it should be green. If you don't find your remote control there, either the Remote Buddy drivers were not installed or installed in an outdated version - or - there is a general problem with the device. For USB devices, plugging the device to another port or resetting the PMU and/or SMC-unit of your Mac® (=> find guides on how to do this for your Mac® in the support area of apple.com) may help. If you can't find it under "USB" in the System Profiler (=> /Applications/Utilities) either, a hardware defect is as well possible.
- Check the batteries of your remote control.
- If your remote control has an on/off switch: make sure that your remote control is switched on.
- If your remote control requires additional receiver hardware: make sure that it is correctly attached to your computer and that it turns up in System Profiler.
- If you use an Apple® Remote, you should also check your system settings. Quit Remote Buddy, then open System Preferences.app > Security. Please make sure that the option to disable the infrared receiver is NOT active and click on "Unpair" should you have paired your Apple® Remote with your Mac®. After that, start Remote Buddy. If your Apple® Remote still doesn't work with Remote Buddy, please also check its preferences for the Apple® Remote. They can be found at Preferences > Hardware > Built-in IR receiver. If support for multiple remote controls is enabled there, ensure that your remote control is checked in the right table (=> you can find the correct entry for your remote control by pressing a button on it).
- If you are using a Keyspan™ RF Remote for Front Row, re-pair its remote control and receiver by simultaneously pressing the small knob on the back of the remote control and the knob on the receiver stick (the knob looks like the blinking LED, except it does not blink).
Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Hardware - Harmony® Smart Control
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
| User 23.01.2012 21:50:02 | Re: Logitech Harmony does not sleep Mac Mini once Remote Buddy is running | |
This posting is older than 6 months and can contain outdated information. Thanks for asking. Unlike TVs, AVRs, etc. there is no discrete IR code that puts an IR Receiver equipped Mac to sleep. Instead, if you only use OS X' built-in Apple Remote support, a long press of the Play/Pause (or "Select", respectively - depending on model) button will put your Mac to sleep. That's fine if you're fine with the very limited functionality that OS X built-in Apple Remote support offers. But it's a waste of one of only 12/14 button codes if you want to do more with your remote. That's why, in Remote Buddy, a long press of f.ex. the Play/Pause or Select button is often used to offer additional functionality (most frequently fullscreen mode on/off action are assigned to it by default). If you're ready to sacrifice a button code for the sole purpose of putting your Mac to sleep - and you want your Mac to go to sleep for a long press of the Play/Pause or Select button, go to Prefs > Mapping > Global mapping and assign the action "Put computer to sleep" to the "Select (held)" or "Play/Pause (held)" entry respectively. Please note that - since you essentially hardwire a button to a particular action - this makes this button code unavailable for configuration and use on a per-application basis. Best regards,
Felix Schwarz
| User 24.01.2012 01:12:40 | Re: Logitech Harmony does not sleep Mac Mini once Remote Buddy is running | |
This posting is older than 6 months and can contain outdated information. Thanks for your quick answer. I know what you mean, but I'm afraid I haven't explained myself clearly enough. The problem I have is that Remote Buddy keeps the Logitech Harmony remote from putting the Mac Mini to sleep. Without Remote Buddy running, Logitech Harmony puts the Mac Mini sleeping perfectly, as well as the rest of my hardware (AVR and TV). BUT, once Remote Buddy is runnning, Logitech Harmony CANNOT put the Mac Mini to sleep. It wakes the Mac Mini flawlessly, but it can't put it to sleep. Any solution? Regards!
| User 24.01.2012 22:54:01 | Re: Logitech Harmony does not sleep Mac Mini once Remote Buddy is running | |
This posting is older than 6 months and can contain outdated information. Sorry, but I have already answered your question in my previous post. In all shortness: 1) the Logitech Harmony sends a long button press to the Mac Mini to put it to sleep. There is no other way to do this over IR. 2) Remote Buddy allows its users to map short and long button presses individually - including the button whose long button press the Harmony uses. 3) By default, said long button press is not *globally* mapped to the sleep action, because most people prefer to use it to access additional functionality. 4) If you want to put your Mac Mini to sleep in reaction to said long button press (which is the only mechanism available to the Harmony Remote), follow the instructions I posted as part of my previous answer to hardwire said long button press to the sleep action. Best regards,
Felix Schwarz
| User 20.02.2012 19:31:58 | Re: Logitech Harmony does not sleep Mac Mini once Remote Buddy is running | |
This posting is older than 6 months and can contain outdated information. I've having the same issue. Mac Mini with Lion, I use the Logitech 900 with remote buddy. The issue is not having a button on the logitech remote put the mini to sleep, its the fact that the remote buddy application seems to prevent the mini from going into sleep mode when specified in the mini settings. Last edited: 20.02.2012 19:33:36
| User 20.02.2012 20:37:01 | Re: Logitech Harmony does not sleep Mac Mini once Remote Buddy is running | |
This posting is older than 6 months and can contain outdated information. Remote Buddy notifies OS X of user activity every time you press a button - the same way the OS X keyboard and mouse drivers do this. If you want your Mac to go to sleep even though you're using the remote control, you can turn off the option "Button presses create activity (deactivates/delays screen savers)": http://helpbooks.iospirit.net/remotebuddy/english/ref_prefs_general.html Best regards,
Felix Schwarz
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