| Author | Thread |
User 28.09.2014 10:26:22 |
This posting is older than 6 months and can contain outdated information. Hi! I just followed the blog post on how to add remotebuddy to the Plex Harmony Smart Hub, using the PS3 BT controller trick.
All seemed to be working well (I could correctly pair the remote to my Mac Mini and could see it showing up in the Remote Buddy preferences with all the key settings). Yet, I cannot seem to figure out why it is not registering any of my keypresses at all.
Nothing happens when I press a button on the remote, Plex isn't moving at all (Remote Buddy has Plex HT behaviour active). I tried changing the remote input in my Plex HT settings, tried all different ones there (including true and false for "remote sends keboard presses"), nothing seemed to make any difference. I've followed that blog step by step and only have the remotebuddy activity at the moment, no other devices are switching on/off to make sure I'm only trying to connect the remote to Plex. Any help would be appreciated =( PS: I'm using the trial version of RB for the moment as I wanted to test if I could all make it work before buying it.
| These entries from the FAQ may be relevant to this topic: Hardware - Apple® Remote
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.
As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.
If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.
Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.
Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
Hardware - Harmony® Smart Control
This can be due to a number of many, very different reasons:
- Wrong/No Activity: the Smart Control will only send your button presses to Remote Buddy if you've selected the "Remote Buddy" activity. Activities on the Harmony Smart Remote are chosen by pressing one of the buttons from the "Music, TV, Movie" row at the top of the remote. Please note: short and long presses of these buttons can select different activities.
- Bluetooth turned off: please make sure that Bluetooth on your Mac is turned on.
- Harmony Hub not paired: the Harmony Hub sometimes looses the Bluetooth pairing when making changes to its configuration. To initially establish - or re-establish - a Bluetooth pairing between the Harmony Hub and your Mac, follow this guide:
- Soft keyboard pairing: make sure you only have paired your Harmony Hub to your Mac as a "Sony Playstation 3". If you also pair your Harmony Hub as a soft keyboard, Remote Buddy will no longer be able to capture input events coming from it. Why is this? In "Sony Playstation 3" mode, the Harmony Hub identifies as "Consumer Control" device to your Mac. For this class of devices, any app is allowed to exclusively capture all input. For keyboards, however, OS X only allows access to apps running with root/administrator priviledges, locking out Remote Buddy. To properly remove the pairing as a keyboard, first use the Harmony in that mode, then remove "Harmony Keyboard" from System Preferences > Bluetooth - and finally remove the respective device from your Harmony's configuration. Since OS X caches the identity of Bluetooth devices, it may take some time, several attempts and maybe even a system restart before OS X sees your Harmony Hub as a "Consumer Control" device again and again allows Remote Buddy access to it.
- Empty batteries: if you can't control any devices with your Harmony Smart Remote at all, while using the "Harmony Control" app on your iOS device still works, chances are the battery of your remote needs to be replaced. Logitech provides instructions for this.
Please verify that no power saving options are enabled at "Remote Buddy > Preferences > Hardware > Bluetooth Receiver".
The table that follows lists the commands the Harmony software assigns to the respective buttons by default - and how these need to be changed for Remote Buddy. For Remote Buddy, the commands for short and long button presses should always be identical.
| Button |
Harmony Default: Short |
Harmony Default: Long |
Adapted for Remote Buddy: short & long |
| Rewind |
ScanPrev |
Prev |
ScanPrev |
| Fast Forward |
ScanNext |
ScanNext |
ScanNext |
| Play |
Play |
Play |
Play |
| Pause |
Pause |
Pause |
Pause |
| Record |
- |
- |
Circle |
| Stop |
Stop |
Eject |
Stop |
| Red |
Red |
Red |
Red |
| Green |
Green |
Green |
Green |
| Yellow |
Yellow |
Yellow |
Yellow |
| Blue |
Blue |
Blue |
Blue |
| DVR |
- |
- |
Triangle |
| Guide |
- |
- |
TopMenu |
| Info |
- |
- |
Display |
| Exit |
- |
- |
InstantLeft |
| Vol + |
- |
- |
L1 |
| Vol - |
- |
- |
L2 |
| Mute |
- |
- |
L3 |
| Menu |
Popup/Menu |
Popup/Menu |
Popup/Menu |
| Ch/Pg + |
ChannelUp |
ChannelUp |
ChannelUp |
| Ch/Pg - |
ChannelDown |
ChannelDown |
ChannelDown |
| Return |
Return |
Return |
Return |
| Left |
DirectionLeft |
DirectionLeft |
DirectionLeft |
| Right |
DirectionRight |
DirectionRight |
DirectionRight |
| Up |
DirectionUp |
DirectionUp |
DirectionUp |
| Down |
DirectionDown |
DirectionDown |
DirectionDown |
| OK |
Enter |
Enter |
Enter |
| 0-9 |
0-9 |
0-9 |
0-9 |
| .- |
-/-- |
-/-- |
-/-- |
| E |
- |
- |
InstantRight |
Here's where and how you can make the changes:
Unlocking all buttons of the Smart Control Show
| User 02.10.2014 23:52:01 | Re: Plex HT + Remote Buddy | |
This posting is older than 6 months and can contain outdated information. Thanks for asking. Chances are, you need to select the Remote Buddy activity by pressing the respective activity's button on your remote. Even with only one activity configured, there's no guarantee the Harmony will automatically select it. Please find more info on this and other possible causes for what you observe in this FAQ: https://www.iospirit.com/support/faqs/remotebuddy/category/23/Hardware-Harmony-Smart-Control/entry/261/Nothing-happens-when-I-press-a-button-on-the-Smart-Control-/ Please let me know if you still experience problems even after checking for all the possible causes listed there. Thanks in advance. Best,
Felix
| User 04.10.2014 18:52:35 | Re: Plex HT + Remote Buddy | |
This posting is older than 6 months and can contain outdated information. I've checked all the stuff I could find in the FAQ. My Harmony Hub is the only thing paired to my mac (and also my bluetooth keyboard, otherwise I can't work on that computer, but turning that one off doesn't help anyway). When I press a key on my remote, the harmony hub flashes its led, so no battery or connectivity issue.
RemoteBuddy is running on the mac, the BD remote is paired, and Plex HT is running (even set the Settings > System > Input Devices > Apple Remote to "Multi Remote (Harmony) and that isn't helping either. It seems like Remote Buddy isn't recognizing any keypresses at all.
Kind of at the end of my game here with configuring these two, I must say, if it's this hard to pair a simple remote to a simple keypress-forwarding scheme, it's not worth it switching to a remote in stead of the keyboard...
| User 05.10.2014 00:14:01 | Re: Plex HT + Remote Buddy | |
This posting is older than 6 months and can contain outdated information. Thanks for the info! Is the "BD Remote Contol" device showing up as paired - or actually as _connected_ when you press buttons on your remote? A device is _connected_ when its name is displayed in a bold font in the menu of the OS X Bluetooth menubar item and you are offered the option to "disconnect" it. If the Harmony Hub for whatever reason no longer connects to your Mac via Bluetooth, the only way to re-trigger Bluetooth pairing is via the Harmony app on your smartphone (follow instructions in point 3 of the FAQ entry to re-establish it, instructions in point 4 if the device shows up as connected, but nothing happens (which is what you get when OS X holds wrong information about the device in its cache)).
| User 16.11.2014 17:02:17 | Re: Plex HT + Remote Buddy | |
This posting is older than 6 months and can contain outdated information. I have the same issue, Remote is paired and connected, I want to do something very simple, Press one activity which will do the following;
* Turn on my TV
* Turn on my receiver
* Start the Remote Buddy activity Currently I have two activities
1. For turning on the TV and Receiver
2. To start for remote buddy activity If I start with the first activity (everything works fine)
As soon as i press the Remote buddy activity the TV and Receiver turn off i have to manually turn them on with their own respective remotes, then everything works except the volume which i have to adjust with the receivers own remote. How can i resolve this? | User 21.11.2014 15:12:02 | Re: Plex HT + Remote Buddy | |
This posting is older than 6 months and can contain outdated information. I hope my answer to your other post helps to shed some light on and solve all of these issues: https://www.iospirit.com/support/forums/remotebuddy/singlethread/16842/ Best regards,
Felix Schwarz
|
|
