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10.02.2018 21:29:41

Playback slow and choppy after restart

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Hello all. I just discovered the tvOS remote bbuddy app and I think it’s brilliant. I installed it on my 4k Apple TV to control my Intel i5 iMac because I want to watch live TV on my AppleTv through EyeTV3 running on my Mac.

Ok now that that’s out of the way, everything was running ok except that there was no sound coming from the AppleTV. The only way that i was able to get sound was by choosing Airplay from my Mac to my ATV. Also, the picture was a little rough and pixelated.

All those issues are acceptable since I was finally able to find a way to watch live TV from my cable company on my ATV.

However, here’s where I continue running into the same issue. Everytime I turn off my TV and try to watch it later the remote buddy app shows the video super choppy maybe 5fps and then no sound until I selct it from the Airplay menu again on the Mac.

Even after the sound starts again, the video stays super choppy until I quit Remote buddy and restart it again.

Any help to resolve these issus would be great. Thanks!

BTW, my AppleTV and MAC are both conncted to a Samsung soundbar via HDMI so I don’t know if this is where the sound issue comes from.

These entries from the FAQ may be relevant to this topic:

Hardware

Can I use Remote Buddy with my Apple TV? (FAQ015E0199)
Using Remote Buddy Display for tvOS, you can mirror your Mac's display onto the Apple TV and then use its Siri Remote as trackpad, keyboard and remote to control your Mac.

Hardware - Apple® Remote

After uninstalling/quitting Remote Buddy, my Mac® no longer reacts to the Apple® Remote. (FAQ015E0241)
To enable you to use all capabilities of the IR Receiver of your Mac®, Remote Buddy is using its own driver. In contrast, all other applications with integrated Apple® Remote support usually use the OS X Apple® Remote subsystem.

As long as you're running Remote Buddy, Remote Buddy and its driver are responsible for turning the received button presses into actions. As soon as you quit Remote Buddy, this task is again handled by the OS X Apple® Remote subsystem.

If other applications don't use the interface to the OS X Apple® Remote subsystem correctly, this can lead to the effect that nothing happens when you press a button on your Apple® Remote. For as long as you're running Remote Buddy, issues like this are covered by Remote Buddy and it's driver and are therefore not visible to you. However, as soon as you quit Remote Buddy, the OS X Apple® Remote subsystem is back in control and any issues caused in it by other applications become visible.

Therefore Remote Buddy is neither the cause of the issue nor is it responsible for it. Instead, the cause of the issue exists independently of Remote Buddy. It's located elsewhere and can also only be solved there.

Although our products can't cause any such issues, we're regularly contacted about such issues and asked for help. In order to make locating and fixing the cause of such issues as easy and efficient as possible, we've developed a free diagnostics tool: Remote Control Diagnostics. It can locate issues with a single click and will provide you with information about the issue as well as with instructions on how you can fix it.
After updating to OS X 10.6.2, my Apple® Remote is no longer available for selection in Remote Buddy. (FAQ015E0236)
Please update your copy of Remote Buddy to version 1.15 or later.

Hardware - EyeTV Receiver

Which receivers are supported? (FAQ015E0211)
The latest info on hard- and software-requirements including info on support hardware can be found on the dedicated page for EyeTV receivers.

Please consider making use of the free Remote Buddy trial version to test your device for compatibility directly on your computer.

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