Support

Remote Buddy FAQ

Behaviours
How can I create my own Behaviours? The installed application XY, for which a behaviour exists, does not turn up in Remote Buddy's menu. What should I do? Can I also add DivX/AVI/MOV files to the built-in movie library and not just VIDEO_TS folders?
Hardware - EyeTV Receiver
Which receivers are supported? How do I setup the EyeTV receiver / the EyeTV Remote?
Hardware - Harmony® Hub
Which Harmony commands need to be assigned to the respective buttons on the Harmony® remote so that I can use all buttons with Remote Buddy? What are the minimum requirements for using the Harmony® Hub with a Mac and Remote Buddy? Is it possible to change the Harmony® model shown in Remote Buddy? Nothing happens when I press a button on the Harmony® remote. How do I set up the Harmony® Hub and connect it to Remote Buddy on my Mac? When the Harmony® Hub connects to my Mac, I'm asked for a PIN. If I haven't used the Harmony® remote for a few minutes, Remote Buddy does not react to the first button press.
Behaviours - Support for iTunes & AirPlay
Can I access the radio category of iTunes in Remote Buddy? How can I enable/disable the display of information on the currently played iTunes title? Changing the AirPort Express speakers doesn't work here.
Built-in Online Updater
The Online Updater tells me that a new update is available, but the installation fails. How can I manually update to the latest version?
Hardware
Does Remote Buddy support remote controls other than the Apple Remote? Is the Siri Remote supported? Can I use Remote Buddy with my Apple TV? Is hardware product XY supported or do you plan to support it? Remote Buddy does no longer react to button presses on the remote. Can I use any infrared remote - i.e. the one of my stereo?
Hardware - Wii Remote
I can't connect my Wii Remote to Remote Buddy by pressing 1 and 2 together. How can I turn off the "Please press 1 and 2 simultaneously on your Wii Remote" notice? The IR mouse mode does not seem to work - even if I point the remote to the screen or IR receiver. How can I activate the Bluetooth receiver automatically on startup? What is the calibration functionality in the Wii remote settings there for? I can't pair my Wii Remote using the Remote Buddy setup wizard. Are there alternative methods to pair my remote?
Hardware - SiK Rex
How can I pair the SiK Rex remote with my computer's internal IR receiver?
License, License code & online verification
I'm asked to re-enter my license code after every restart/relaunch. My license code is not being accepted / the verification of my license code does fail. How can I delete / reenter the license information from my Mac? I have lost my license code. Can I use my license code on a different computer lateron (f.ex. when buying a new computer)? May I use my license on more than one computer? What information is being transfered during online verification?
Developers
Which "default address" do I have to use in the Behaviour Construction Kit so my behaviour appears in the "Audio & Video" smart folder? How can I find out the unique identifiers of Behaviours and globally available actions?
Applications
I have issues controlling XBMC.
General
Where can I find the last version of Remote Buddy with support for OS X from 10.4.6 to 10.6 and running on Intel Macs? How do I uninstall Remote Buddy? Where can I get the last version of Remote Buddy that also runs on PowerPC Mac running OS X 10.4.6 - 10.5.8? How can I change the language of the interface? Can I run Remote Buddy under Windows®? Is there a Windows® version? The setting, whether Remote Buddy should show up in the menu bar or dock shows no effect. Remote Buddy does crash on my system from time to time. I have installed the Application Enhancer, SIMBL and/or InputManager(s). How do I navigate the Remote Buddy menu?
Hardware - Sony BD Remote Control
I'm having problems with the Sony PS3 BD Remote under OS X 10.8/10.9. What can cause a connection to the BD Remote to be closed? How can I increase battery life?
Hardware - Apple Remote
After uninstalling/quitting Remote Buddy, my Mac no longer reacts to the Apple Remote. Can I also use other remote controls than the Apple Remote with the IR receiver of my Mac? My Mac has no built-in IR sensor. Is there any possibility to use an Apple Remote nonetheless?
Configuration
How can I transfer my Remote Buddy settings to another Mac? How can I backup and restore my Remote Buddy preferences? How can I change the size of the Remote Buddy menus? I can only see the remote control mapping, if I use the menu button. How can I choose another Behaviour? Some functions of Remote Buddy do not work here. What should I do? / How can I reset the settings completely? Remote Buddy no longer appears as symbol in the menubar. How do I add a new action to a Behaviour - f.ex. an emulated key press or AppleScript?